Return & Exchange Policy

1. TIMELINE TO RETURN & EXCHANGE PRODUCTS

  • Returns: Products are eligible for return within 2 days from the delivery date (including holidays, Saturdays, and Sundays).
  • Exchanges: Products are eligible for exchange within 7 days from the delivery date (including holidays, Saturdays, and Sundays).
  • Delivery date is the date on which the customer receives the order at the delivery address mentioned in the purchase order.
  • Return and exchange requests can be raised through: My Account → My Orders on our website or click here - Returns page and enter your order details.
  • It is expected that the products will be returned or exchanged in the same condition as they were delivered, i.e. unused, unwashed, with all original tags intact and in the original packaging.
  • Products such as face masks, socks, undergarments/bodywear for men, women, boys, and girls are not eligible for returns or exchanges.
  • We do not accept returns or exchanges of online orders at our Exclusive/Franchised/Large Format Stores (LFS)/Retail Stores ("Stores").
  • There are different return and exchange methods depending on where you purchased your product. Product(s) purchased from our official online website can only be returned or exchanged through our online return and exchange process. Product(s) purchased from our Stores can only be returned or exchanged at the respective Store from which the product(s) was originally purchased.

2. COST OF RETURN & EXCHANGE

  • For all online return and exchange requests, pickup is offered free of charge.
  • An estimated pickup date will be shared with you via SMS/email after your request is confirmed.

3. RETURNED / EXCHANGED PRODUCT CONDITION

  • All products(s) being returned or exchanged must be unused, unwashed, and in their original condition with all original tags and packaging intact (for example, shoes must be returned in their original shoe box). Products should not be broken, damaged, or tampered with.
  • Please contact our Customer Service team through the contact details available on the website in case you face any issues while arranging a return or exchange.
  • Please keep your purchase invoice (digital copy is acceptable) available while initiating a return or exchange request.

4. REFUND TIMELINES AFTER RETURN

  • Once the returned product(s) reaches our warehouse and successfully clears the quality check, the refund, if applicable, will be initiated in accordance with the Company's discretion as per the process below.

If your payment method is:

  • Prepaid: Refunds will be initiated within 7 days after the returned product passes the quality check. The amount may take 5–15 business days to reflect in your account, depending on your bank.
  • Cash on Delivery (COD): Refunds will be initiated within 7 days after the returned product passes the quality check. The amount will be credited to the bank account details provided while raising the return request and may take 5–15 business days to reflect, depending on your bank.

5. EXCHANGE PROCESS

  • Exchanges can be requested within 7 days from the delivery date through My Account → My Orders.
  • Exchange requests are subject to product availability, successful pickup, and quality check of the returned product.
  • If the requested size or product is unavailable, the Company reserves the right to process a refund instead, as applicable.