Return & Exchange Policy
Last Updated: February 21 , 2025
1. TIMELINE TO RETURN THE PRODUCTS
- The return of any product should be made within 7 days from the delivery date (i.e. 7 days including holidays, Saturday & Sunday also).
- Delivery date is the date on which the customer receives the order at the address for the delivery as mentioned on the purchase order. It is expected that the products will be returned in the same condition as it is delivered i.e. unused and unwashed, tags are intact to the packaging used for delivery.
- Products such as face masks, socks, undergarments/bodywear for men, women, boys and girls are not eligible for return.
- We do not accept returns of online orders at our Exclusive/Franchised/Large Format Stores(LFS)/ Retail stores (‘Stores’).
- There are different return methods depending on where you purchased your product. Product/s purchased at our online official site can only be returned to us. Product/s purchased at our Stores can only be returned to the Stores from which the product/s is/are originally purchased.
2. COST TO RETURN
- For all online return requests, shipping (delivery) is offered for free.
- An estimated pick-up date will be provided to you post confirmation via SMS/email.
3. RETURNED PRODUCT CONDITION
- All product/s to be returned must be unused and unwashed and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
- Request you to reach to customer service as details mentioned on the website to arrange for returns in case of any issues.
- Ensure your invoice of purchase order is available with you (digital form is acceptable) while returning the product.
4. REFUND TIMELINES AFTER RETURNING THE PRODUCT
- Once the product(s) reaches back to our warehouse and completes the quality check, refund(s),if any, shall be initiated in accordance with the discretion of the Company,as per the below procedure:
If your payment method is -
- Prepaid- Refunds will be initiated in 7 days and amount may take up to 5-15 business days depending upon your bank to reflect in your account.
- Cash on delivery (COD)–Refunds will be initiated in 7days on the account details provided while raising returns request and amount may take up to 5-15 business days depending upon your bank to reflect in your account.