Terms & Conditions

Last Updated: February 21, 2025

1. The Website, Fila.co.in is owned and operated by Metro  Brands Limited and its affiliates/ Group Companies (Hereinafter collectively referred as “the Company”). The trade name, the word mark and all intellectual property rights associated with FILA (“Products”) and the Platform is managed solely by the Company.

2. All orders shall be subject to terms and conditions as mentioned below. Please read these Purchase Terms carefully before ordering Products online from the Platform. Any person placing an order/s on the Website ordering the product (‘Customer/You’) shall be capable of entering into this contract (competent Parties), their consent being free (without any force or coercion) and the object and consideration being for a lawful purpose.

3. All products shown on the Platform are subject to availability. This means that, although we strive to ensure our Platform reflects the availability of stock, a Product shown on the Platform may no longer be available for purchase.

4. Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons, the Company is not liable for these variations and deviations. No rights can be derived from typing errors, product description or manifest errors on the Platform.

5. All Products will remain the property of the Company until you have paid all amounts owed to us in full under any agreement, includingthe payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of, or encumber any Product before full tittle thereof as passed to you.

6. We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

7. The Product should be delivered only in India and can be ordered only by persons having a valid address in India.  The delivery shall be subject to the Customer complying with all the legal requirements, rules and regulations and having all statutory documents in place (whether local or national). Any third party courier agency shall not be responsible for any delivery not being done because of the non-existence or the non-production of the statutory documents or the address being incomplete or incorrect.

8. These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by us. You agree to these Purchase Terms, when you            (i) order anything from the Website, (ii) order anything at any web page directly connected to the Website or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us.

9. We will deliver to the address indicated by you within India. We can only deliver to a home or office address or a carrier pickup location. If a delivery attempt is unsuccessful, you agree that the carrier we have engaged for the delivery may also deliver the Products to a neighbouring/nearby address or pick-up point after which the Company is deemed to have met its obligation to deliver the Products. The carrier will notify you of the delivery to the neighbouring/nearby address or pick-up point. Shipment of orders will take place in business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, consider any public holidays including any national and/ or regional holidays. Delivery periods are indicative and are therefore not regarded as strict deadlines.

10. We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get refund on returns when the return is in line with our Return Policy.

11. Your purchase is warranted against manufacturing defects for up to 3 months from the date of purchase.

12. Notwithstanding your right of withdrawal, it is possible, under limited circumstances, to cancel your order for Products. Please check the Platform for more information.

13. The stated prices include GST. Prices are quotedin India Rupees (INR), the Company reserves the right to make price changes prior to an order placed by you. We reserve the right to change, limit or terminate nay special offers or discounts at any time. We may charge delivery costs. The delivery costs vary for each Product and type of delivery. Any delivery costs will be charged separately, itemised and added to the total amount of the order.

14. Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

15. Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

16. The Company shall have a right to share the information of the customer with such third party in order for the fulfilment of the order placed on the website. The Customer/ user confirms and acknowledges the same.  The Customer also gives the right to CBL use his / her information for sharing marketing and product update.

17. The taxes on the product shall be borne by the Customer.

18. The Company does not give any additional warranties or guarantee except for the same being mentioned on the Website. The Customer agrees to indemnify the Company for any breach and/ or misrepresentation made herein.

19. This Website may contain typographical errors or technical inaccuracies. The Company reserves the right to modify the content of this Website at any time without prior notice.

20. We reserve the right to make changes to these Terms and Conditions and any content contained in other parts of the Platform or in links, the Company Terms and Conditions contained in this document prevail.

21. In case of contradiction between the Company’s Terms and Conditions and any content contained in Platform or in links, the Company’s Terms and Conditions contained in this document prevail.

22. The Company will not be held responsible for any delay or failure to perform or comply with our obligations under the Company’s terms and conditions when the delay or failure arises from any cause which is beyond the Company reasonable control.

23. The Company’s Terms and Conditions shall be governed by the laws of India.   The Company shall bring any of dispute which may arise under these Terms and Conditions to the competent court of India to settle such dispute.

24. Before you may use the Website, you must agree read and accept all of the terms and conditions in and linked to, this Terms & Conditions and the linked Privacy Policy. This is effective upon acceptance and if it conflicts with any other document, the Terms & Conditions will prevail for the purposes of usage of the Website. If you do not agree to be bound by this Terms & Conditions and the Privacy Policy, you may not use the Site for purchases.

25. The Company grants you a limited license to access and make personal use of the Website and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Website and the framing of any Content available through the Website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in The Company’s sole discretion) an unreasonable or disproportionately large load on The Company’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by The Company to prevent or restrict access to the Website. Any unauthorized use by you shall terminate the permission or license granted to you by the Company.

The Website is not available to minors under the age of 18 or to any users suspended or removed from the system by The Company for any reason.

In consideration of your use of the Website, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Website's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or The Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Company has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof). If you use the Website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify The Company immediately of any unauthorized use of your account or any other breach of security. The Company reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

26. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, it will be refunded back in accordance with the Refund Policy of the Company.

In case of requests for order cancellations the customer, The Company reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund shall be processed basis the refund policy. We will not be able to cancel orders that have already been processed. The Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by The Company and accept The Company's decision regarding the cancellation.

27. The Company reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these terms and conditions.

28. You agree, understand and confirm that the credit/debit/internet banking details provided by you for availing of services on The Company will be correct and accurate and you shall not use the personal details which is not lawfully owned by you. You further agree and undertake to provide the correct details to The Company. Further the said information will not be utilized and shared by The Company with any of the third parties unless required for fraud verifications or by law, regulation or court order. The Company will not be liable for any credit/debit card/internet banking fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

29. Coupon Code- Fila250 is only applicable on non-discounted products.

Disclaimer:

All the information on this Website is published in good faith. Any action you take upon the information on our Website is strictly at your own risk. We are not liable for any losses and damages in connection with the use of our Website. We do not warrant that our products/Website or its functioning or the content and material of the products/services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our Websites or the servers that make our Website available are free of viruses or other harmful components. The use of our Website is at your sole risk and you assume full responsibility for any costs associated with your use of our Website. We will not be liable for any damages of any kind related to the use of our Website. In force majeure events (acts of god), we shall not be responsible for the delivery of the Products in time and we shall not be liable for any losses/damages caused to you with respect to the same. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our Website or the content or material or functionality through our Website, even if we are advised of the possibility of such damages.

Disclaimer of Warranty

ALL CONTENT, PRODUCTS, AND SERVICES ON THE WEBSITE ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY.

OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE, IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.

Limitation of Liability

The Company will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of The Company, including but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God. You expressly understand and agree that The Company and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if The Company has been advised of the possibility of such damages), resulting from use of the Website, sale and supply of goods content or any related services.

This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Indemnity

You agree to indemnify and hold The Company (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this Terms & Conditions, or your violation of any law or the rights of a third party.

Electronic Communication

When you use the Website or send emails to The Company, you are communicating with The Company electronically. You consent to receive communications from The Company electronically. The Company will communicate with you by email, SMS or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Modifications and Notification of Changes

The Company reserves the right to make changes to the Website, related policies and agreements, this Terms & Conditions and the Privacy Policy at any time which may or may not be updated on the Website.

Trademarks

The trademarks, logos and service marks ("Marks") displayed on the Website are the property of The Company and other respective persons. Customers are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or Websites on the World Wide Web without the written permission of The Company or such third party which may own the Marks. All information and content including any software programs available on or through the Website ("Content") is protected by copyright. Customers are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Website for commercial or public purposes.

Billing

The Company reserves the right to collect taxes for shipping charges wherever applicable.

Survival of Terms after Agreement Ends

Notwithstanding any other provisions of this Terms & Conditions, or any general legal principles to the contrary, any provision of this Terms & Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Terms & Conditions.

General

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time The Company may offer special promotional offers which may or may not be applicable to you. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by The Company. This Terms & Conditions and the relationship between you and The Company will be governed by the laws as applicable in India. The failure of The Company to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. The Company does not guarantee it will take action against all breaches of this Terms & Conditions. Except as otherwise, expressly provided in this Terms & Conditions, there shall be no third-party beneficiaries to this Terms & Conditions. This Terms & Conditions constitutes the entire agreement between you and The Company and governs your use of the Website, superseding any prior agreements between you and The Company with respect to the Website.